In the unlikely event of any dissatisfied customer please see below our complaints procedure.

• Complaint received at customerservice@shs-products.co.uk
• Complaint recorded
• The Complaint will be acknowledged by customerservice@shs-products.co.uk
• The Complaint will be addressed with the management team
• You will contacted by Customer Services with an outcome.
• Outcome recorded.

If a resolution isn’t agreed upon, it will be referred as soon as possible to a Manager.