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New owners of SHS vow to rebuild customer confidence after agreeing administration rescue package

5 months ago 0 category Uncategorised

PRESS RELEASE

The new owners of Walsall company Stainless Handrail Systems (SHS) have vowed to restore customer confidence after rescuing the company from administration.

The Middlemore Lane West-based company, which supplies products including glass balustrades, balconies and canopies, was plunged into crisis when administrators were called in, in January 2020.

All monies, services and products, including deposits for orders, were lost, leaving customers and suppliers across the country frustrated and angry, but SHS was bought out of administration by an independent team, Argento Investments, saving 35 of 52 jobs in the process.

Now Lee Whittaker, partner in Argento Investments, has promised to restore confidence in Stainless Handrail Systems by trying to honour as many orders made to the old company as possible, even without the deposits in place.

“Stainless Handrail Systems had a fantastic reputation and we believe we can restore that, starting customers’ existing orders wherever possible,” he added.

“All money paid to the previous company by customers has been lost, but we will still attempt to fulfil every order we can.

“We are currently reaching out to customers who were left disappointed – and temporarily out of pocket – by the collapse of the old company. There will be a transition period, so it will take some time for orders to be investigated, confirmed, fabricated and delivered.

“This is a completely new management team, unrelated to the previous ownership. We have experience of helping distressed businesses such as this one to turn around and become successful once more.”


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COVID-19 Update

SHS has now re-opened and is taking orders. Our employees are observing social distancing so it may take longer to process your order but please be assured we are working hard to process all orders as fast as possible.

Please contact us on 01922 743 842 for all support and sales questions. Our emails are now working again at a different address.

For Customer Services please email: [email protected] and for sales please email [email protected].

Please also note that all direct employee emails have changed and now end in @shs-products.co.uk.

We would like to wish you all well, and, above all, stay safe!